Introduction
Key Terminology
Essential terms and concepts you need to know to use OtoniStark effectively.
Understanding these terms will help you navigate OtoniStark more easily:
AI Assistant / Agent:
A customizable bot you configure to handle inbound or outbound calls. Defines conversation style, voice, and behavior via a “system prompt.”
Campaign (Outbound):
A sequence or batch of calls to a list of contacts or leads. You can upload a CSV, connect Google Sheets, or integrate your CRM to launch these calls.
Inbound Number:
A dedicated phone number that customers dial to reach your AI assistant. You can get one from the platform or integrate via SIP/PBX.
Outbound Caller ID:
The number displayed on the customer’s phone when your AI calls them. You can rent one or verify an existing number to use as Caller ID.
No-Code Automation Platform:
OtoniStark’s built-in workflow platform, similar to Zapier/Make. It lets you connect triggers (like “call ended”) to actions (like “send an email” or “update a Google Sheet”) without writing code. Learn more about automating your workflows.
Tools / Integrations:
Refers to the specialized features your AI assistant can use, like transferring a call, ending a call, scheduling an appointment, or webhooks to external apps.
Tip: Keep these definitions in mind as you proceed through the docs. They’ll pop up in various setup steps or feature explanations.