Troubleshooting & FAQs
Billing & Credits
Troubleshoot billing issues, understand charges, and learn about refund policies and usage tracking
1. Unexpected Charges
- Large Outbound Campaign Possibly your calls used more minutes than expected.
- Did You Rent Multiple Numbers Monthly fees stack if you keep multiple lines active.
2. Refund / Cancellation Policies
- Check your plan’s terms. Usually usage-based minutes are non-refundable because resources are used in real-time.
- If you have a monthly plan with included minutes, you can often cancel future renewals but not partial months.
3. Tracking Usage
- Dashboard: Real-time usage counters show minutes consumed.
- Notifications: Set alerts if you near a monthly threshold.
Tip: If usage spiked unexpectedly, see call logs or check if an employee triggered a large campaign by mistake.