Introduction

How It Works (Quick Overview)

Understand the technical flow of how OtoniStark processes and handles phone conversations using AI.

OtoniStark blends AI voice recognition with LLM-based replies to conduct live phone conversations. Below is a simplified flow:

1. Caller or Lead is Dialed:
   
   • Inbound: A customer dials your assigned phone number.
     
   • Outbound: OtoniStark’s system calls a list of phone numbers from your campaign.
2. Speech Recognition:
   The AI listens to what the person says and transcribes it into text in real time.
3. LLM Decision:
   OtoniStark uses a large language model (LLM) and your configured “system prompt” to craft a reply or decide the next action (like transferring the call).
4. Voice Output:
   The AI’s response is converted to natural-sounding speech via our voice engine (ElevenLabs voices).
5. Result & Actions:
   
   • For Inbound: The AI may answer questions, verify info, or take a message.
     
   • For Outbound: The AI can pitch a product, qualify leads, or transfer interested callers to a human agent.
6. Data & Reporting:
   You get transcripts, call recordings, call outcomes (like “no answer” or “success”), and the ability to automate follow-up actions.

Distinctions: Inbound vs. Outbound

• Inbound:
  • Caller dials a number you rented or integrated.
  • AI picks up, greets, and handles queries or routes the caller if needed.
• Outbound:
  • You upload or sync leads.
  • AI dials each number, follows your call script, possibly transfers if the lead is interested.

Next Steps

• Learn about Key Terminology (like “AI Assistant,” “Campaign,” etc.).
• Jump into Getting Started to set up your first AI assistant.